Condition guide

What to share about stains and odours

The story behind the mark can be more useful than the photograph alone.

Tell us the likely cause, when it happened, whether it has returned and which products were used. For pets, mention repeated areas or any concern about contamination below the surface.

01

Likely cause

Food, drink, pets, soil and unknown marks are useful categories.

02

Approximate age

A recent event and a long-set mark require different expectations.

03

Previous treatment

Share every household or professional product already applied.

04

Odour pattern

Note when the odour is strongest and whether it returns.

Put it into practice

A simple sequence to follow.

  1. 01

    Take a wide photo

    Show the location within the room.

  2. 02

    Add a close view

    Capture the mark without filters or artificial colour.

  3. 03

    Write the history

    Keep cause, age and products in the same note.

  4. 04

    Avoid more product

    Do not keep layering treatments before assessment.

A bright, comfortable living room with freshly cared-for carpet

Start with the spaces

Ready for carpets that feel cared for?

Share your room list, photographs and access details. We will review the scope and help you choose the right next step.